Responsibility to Stakeholders

Sony Financial Group Human Rights Policy

Sony Financial Group believes that all human beings should be treated with dignity and respect, and has established the “Sony Financial Group Human Rights Policy” as a guiding framework for the Group’s officers and employees to respect human rights in the course of their business activities.

Sony Financial Group Human rights policy (Established on April 1, 2026) (PDF 113KB)

Human Rights Governance Framework

Sony Financial Group Inc.’s sustainability promotion department, under the supervision of the Company's Officer in charge of Sustainability, is responsible for promoting human rights initiatives across the entire Sony Financial Group. In accordance with the Sony Financial Group Human Rights Policy, this department supports the implementation of the Group’s human rights due diligence system and the advancement of human rights initiatives carried out under the oversight of business unit leaders. The Company’s sustainability promotion department collaborates with the General Affairs, Human Resources, Legal & Compliance, and Comprehensive Risk Management Departments—as well as with relevant departments across each Group company—to address actual adverse impacts on human rights and to prevent or mitigate any such potential impacts.

Human Rights Due Diligence

The Group conducts human rights risk impact assessments and engages in initiatives to address actual adverse impacts on human rights and to prevent or mitigate any such potential impacts in line with the framework set out in the United Nations Guiding Principles on Business and Human Rights (UNGP) issued by the United Nations Human Rights Council and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct.

Identification and Assessment of Human Rights Risks

The Group identifies potential adverse impacts on human rights for each stakeholder and will continue to identify and assess them on an ongoing basis.

Key Initiatives for Mitigating Human Rights Risks

Human Rights Risks	Stakeholders	Initiatives
Protection of privacy	Customers	The Group has established a “Privacy Policy” that stipulates policies regarding the acquisition and use of personal information within the scope of its intended purpose, as well as “Rules Concerning the Protection of Personal Information” that define specific security management measures. We also monitor the status of various security management measures implemented by individual Group companies.
Gender equality and prevention of discrimination and harassment	Customers and business partners	The Group places respect for human rights among the crucial values contained in its Code of Conduct and requires employees to refrain from discriminatory treatment or language and actions that undermine the dignity of employees, customers, business partners, or others encountered in the course of their duties.
Access to financial services	Customers	System Outages We acknowledge information security management as a critical priority requiring leadership from top management. Each Group company appoints an executive officer as Information Security Officer, who regularly reports on information security policies and measures to their respective company's board of directors and other relevant governance bodies. Accessibility The Group aims to ensure that all individuals can access our life insurance, non-life insurance, and banking services regardless of age, disability, personal characteristics, abilities, or circumstances. To this end, we provide sign language and written communication services, electronic voice guidance services, chat support, and screen reader compatibility. Financial Education We believe that, in order to choose one’s own path and lead a fulfilling life, it is essential to envision one’s goals and aspirations, plan for the future, understand the importance of money and how to manage it responsibly, and learn both the challenges and rewards of building assets. Based on this belief, we conduct financial education programs for young people and working adults.
Occupational health and safety	Group employees	The Group positions the safety and physical and mental well-being of employees and related personnel as one of its most important priorities. With the aim of achieving zero accidents and zero occupational illnesses, we are committed to creating workplaces where employees can work safely and in good health across all business activities.

Note: The initiatives described in this section are illustrative examples selected for their particular relevance to human rights risk mitigation. They are not intended to represent the full scope of each initiative or the entirety of related activities.

Remedial Measures

Officers, employees, and temporary staff of the Group (including former personnel) may report concerns when they believe that Company policies, business activities, or other conduct violates, or may violate, applicable laws or regulations. Such reports may be made either through reporting channels established at Sony Financial Group Inc. and its Group companies, or through an independent external whistleblowing hotline.
Additionally, we have established an external whistleblowing hotline to enable our business partners to utilize our reporting system in the event that they observe conduct by our officers, employees, or other personnel that violates, or may violate, compliance. For details, please refer to the sections on the “Internal Reporting System” and the “External Whistleblowing Hotline for Business Partners” under Compliance (Japanese language only) .

Education and Awareness

The Group works to enhance its employees’ understanding of human rights by conducting e-learning training with a focus on human rights awareness.